Setting up and assigning terminals

In the Terminal Assignment menu, assign the configured internal numbers of the agents to the terminals and set additional functions according to terminal type.

Go to Terminals -> elmeg System Phones -> System Phone -> -> General.

Terminals -> elmeg System Phones -> System Phone -> -> General

Proceed as follows:

Enter a Description for the terminal, e.g. Phone Agent 3 .
If the terminal is already connected, the read value is displayed in the Serial Number field.
Select the Internal Numbers to be assigned to the terminal, e.g. 203 (Agent 3) .
Click Apply.

Enable the use of headsets on the Settings page.

Go to Terminals -> elmeg System Phones -> System Phone -> Settings.

Terminals -> elmeg System Phones -> System Phone -> Settings

Proceed as follows:

Enable Headset Support.
Click Apply.

On the Keys page you can configure the individual keys of the telephone with specific functions.

Go to Terminals -> elmeg System Phones -> System Phone -> Keys -> Key 1 .

Terminals -> elmeg System Phones -> System Phone -> Keys -> Key 1

Proceed as follows:

Enter a suitable description for the key under Key name, e. g. Wrap-up .
Select the required Key Type, e.g. Agent wrap-up Time .
Select the Internal Numbers, e.g. 203 .
Click Apply.

Next set up other keys according to the requirements of the respective agents.

Next assign a terminal to all other agents in your mini call center by selecting Terminals -> elmeg System Phones -> System Phone -> New.

Results:

Terminals -> elmeg System Phones -> System Phone