Defining users

Each agent of your mini call center must be entered as a user of your system. As a result, all agents receive internal numbers and are assigned to the predefined class of service to define the use of external lines and the general features. Assigning the configured external connections to one of the numbers determines which number is displayed for incoming calls.

The Default Users is configured by default. Leave this set to the default settings and create new users for your mini call center agents. For this, go to the following menu:

  1. Go to Numbering -> User Settings ->Users -> New -> Basic Settings.

Numbering -> User Settings -> Users -> New -> Basic Settings

Proceed as follows:

  1. Enter the Name of the agent. In the example, the Name of the agent is Mr. Kurt .

  2. Enter additional information about the agent under Description, e.g. Agent 1 . This information is only provided for the administrator.

  3. Select Class of Service Standard, Optional and Night e.g. Mini Call Center .

  4. Click Apply.

In the Numbers submenu, the internal numbers are now entered and subsequently assigned to the terminals. Depending on the type, one or more numbers can be assigned per terminal.

  1. Go to Numbering -> User Settings -> Users-> Mr. Kurt -> Numbers.

Numbering -> User Settings -> Users -> Mr Kurt -> Numbers

Proceed as follows:

  1. Click Add.

  2. Under Internal Numbers enter the internal numbers that are subsequently assigned to the terminals, e.g. 201 .

  3. Under Displayed Description enter the description that is shown on the display of system telephones, e.g. Agent 1 .

  4. Select the System Phonebook to add internal numbers to the system phonebook.

  5. Click Apply.

In the Outgoing Signalisation menu, select the number for the agent to be displayed when a called party receives a call.

For an outgoing call, if the remote subscriber should not see the number assigned to your own connection, one of the system-configured numbers can be selected here for display. If no number is defined, the system transmits no number to the provider.

Go to the following menu:

  1. Go to Numbering -> User Settings -> Users -> Mr. Kurt -> Outgoing Signalisation ->Internal Numbers 201 .

Numbering -> User Settings -> Users -> Mr. Kurt -> Outgoing Signalisation -> Internal Numbers 201

Proceed as follows:

  1. Under ISDN Extern select the outgoing signalisation, e.g. 929422 .

  2. Click Apply.

Create a user profile for all agents in your mini call center by selecting Numbering -> User Settings -> Users -> New and assign all new users the class of service Mini Call Center and individual internal and joint external numbers 929422 .

Results:

Numbering -> User Settings -> Users

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