Overview of configuration steps

Configuring an ISDN port

Feld Menü Wert
Connection Type Assistants -> PBX -> Trunks -> New ISDN
Name Assistants -> PBX -> Trunks -> Next z. B. ISDN Extern
Ports Assistants -> PBX -> Trunks -> Next Module Slot 3/1 S/U
Single Number (MSN) Assistants -> PBX -> Trunks -> Next e. g. 929422 and Agent 1
Class of Service Assistants -> PBX -> Trunks -> Next Default CoS

Defining a class of service

Field Menu Value
Description Numbering -> User Settings -> Class of Services -> New -> Basic Settings e.g. Mini Callcenter
Line Access Authorisation Numbering -> User Settings -> Class of Services -> New -> Basic Settings Unlimited
Trunk Line Selection with Line Access Number Numbering -> User Settings -> Class of Services -> New -> Basic Settings e.g. ISDN Extern

Defining users

Field Menu Value
Name Numbering -> User Settings -> Users -> New -> Basic Settings e.g. Mr. Kurt
Description Numbering -> User Settings -> Users -> New -> Basic Settings e.g. Agent 1
Standard Numbering -> User Settings -> Users -> New -> Basic Settings e.g. Mini-Callcenter
Optional Numbering -> User Settings -> Users -> New -> Basic Settings e.g. Mini-Callcenter
Night Numbering -> User Settings -> Users -> New -> Basic Settings e.g. Mini-Callcenter
Internal Numbers Numbering -> User Settings -> Users -> Mr. Kurt -> Numbers e.g. 201
Displayed Description Numbering -> User Settings -> Users -> Mr. Kurt -> Numbers e.g. Agent 1
System Phonebook Numbering -> User Settings -> Users -> Mr. Meier -> Numbers Enabled
ISDN Extern Numbering -> User Settings -> Users -> ->Mr. Meier -> Outgoing Signalisation -> Internal Number 201 e.g. 929422

Setting up call distribution

Field Menu Value
Assignment Numbering -> Call Distribution -> Incoming Distribution -> 929422 Mini-Callcenter

Setting up and assigning terminals

Field Menu Value
Description Terminals -> elmeg System Phones -> System Phone -> New-> General e.g. Phone Agent 3
Internal Number Terminals -> elmeg System Phones -> System Phone -> New-> General e.g. 203 (Agent 3)
Headset support Terminals -> elmeg System Phones -> System Phone -> Telephone Agent 3 ->Settings Enabled
Key name Terminals -> elmeg System Phones -> System Phone -> Telephone Agent 3 -> Keys -> Key 1 e.g. Wrap-up
Key type Terminals -> elmeg System Phones -> System Phone -> Telephone Agent 3 -> Keys -> Key 1 e.g. Agent Wrap-up Time
Internal Number Terminals -> elmeg System Phones -> System Phone -> Telephone Agent 3 -> Keys -> Key 1 e.g. 203

Setting up a mini call center line

Field Menu Value
Description Applications -> Mini Call Center -> Lines ->New e.g. Callcenter Line 1
External Number Applications -> Mini Call Center -> Lines ->New e.g. 929422 (IDN Extern)
Internal Number Applications -> Mini Call Center -> Lines ->New e.g. 200
Call Center Description Applications -> Mini Call Center -> Lines ->New Mini-Callcenter 11
Automatic call acceptance with Applications -> Mini Call Center -> Lines -> Call Center Line 1 -> Variant 2 Enabled and e.g. MoH Wave1

Configuring agents

Field Menu Value
Users Applications -> Mini Call Center -> Lines -> Call Center Agent-> New e.g. Mr. Kurt
Internal Number Applications -> Mini Call Center -> Lines -> Call Center Agent-> New e.g. 201 (Agent 1)
Select lines Applications -> Mini Call Center -> Agents -> ->Mr. Kurt e.g. Callcenter Line 1
Post processing time Applications -> Mini Call Center -> Agents -> ->Mr. Kurt e.g. 60 seconds

Creating a team calendar

Field Menu Value
Assignment Applications -> Calendar -> Calendar -> New e.g. Mini-Callcenter
Application Applications -> Calendar -> Calendar -> New e.g. Team Signalling
Switching Point Applications -> Calendar -> Calendar -> Mini Call Center -> Mo e.g. 06:00 and Signalling Variant 1
Switching Point Applications -> Calendar -> Calendar -> Mini Call Center -> Mo e.g. 18:00 and Signalling Variant 2
Import settings from Applications -> Calendar -> Calendar -> Mini Call Center -> Tu-Fr e.g. Monday
Import settings from Applications -> Calendar -> Calendar -> Mini Call Center -> Sa+Su e.g. Individual
Switching Point Applications -> Calendar -> Calendar -> Mini Call Center -> Sa+Su e.g. 00:00 and Signalling Variant 2

Assigning a mini call center line

Field Menu Value
Switch call signaling Applications -> Mini Call Center -> Lines -> Call Center Line -> General Mini-Callcenter
Active Variant Applications -> Mini Call Center -> Lines -> Call Center Line -> General e.g. Signalling Variant 2

Copyright© Version 01/2020 bintec elmeg GmbH