Introduction

The mini call centre is an integrated call centre solution for up to 16 agents. It provides the ideal solution for small groups with high dynamic telecommunication volumes (e.g insides sales, support, order acceptance/processing, customer service). Here, a specific solution with its own administrator has been integrated.

In the example, a mini call center is set up with one line and four agents. The business hours of the mini call center are 6 am to 6 pm. The signalling variants of the mini call center are automatically switched through the internal system calendar. During business hours, calls that are received on the external ISDN connection for the mini call center are signalled automatically to all agents. Outside of business hours, an announcement is played back immediately from the tape. On Saturdays and Sundays, the announcement is played back all day.

GUI™ is used for configuration.

Example scenario

Requirements