Defining a class of service

The Class of Services menu defines the functions and features for classes of users with different authorization levels. Users of your systems receive individual authorizations when they are allocated to an class of services.

The authorisation class Default CoS is configured by default. Leave this set to the default settings and create a new class of service for your mini call center. For this, go to the following menu:

Go to Numbering -> User Settings -> Class of Services -> New -> Basic Settings.

Numbering -> User Settings -> Class of Services -> New -> Basic Settings

Proceed as follows:

Enter Mini Call Center as the Description for the user group.
Leave the Line Access Authorization set to Unlimited .
Choose Add under Trunk Line Selection with Line Access to select the configured connection, in this example ISDN Extern .
Click Apply.