Configuring agents

In this step, you configure the agents for your mini call center.

Applications -> Mini Call Center -> Agents -> New

Proceed as follows:

Select the User, e.g. Mr. Kurt .
Select the Internal Numbers of the user to be used for the mini call center, e.g. 201 (Agent 1) .
Click OK.

The advanced settings view for the agent is displayed:

Applications -> Mini Call Center -> Agents -> Mr Kurt

Proceed as follows:

Under Select Line select the call center lines for which the agent is to operate, e.g. Callcenter Line 1 (Mini-Callcenter 1) .
Click OK.

Then create an agent profile for each agent of your call center.

Results:

Applications -> Mini Call Center -> Lines -> Call Center Agent