Applications

For the system phonebook, call records, hotel reception and mini call center management applications, configuration access can be set up by the administrator through which special tasks can be performed.

System Phonebook

In the General submenu define the user name and password for system phonebook administration.

  1. Go to Applications -> System Phonebook -> General.

Applications-> System Phonebook -> General

Proceed as follows:

  1. Enter a Web Access Username for the system phonebook administrator, e.g. zentrale . In the phone book area, the administrator can view and modify the phone book, as well as import and export data.

  2. Enter a Web Access Password for the system phonebook administrator, e.g. zentrale .

  3. Press OK to confirm your entries.

Results:

Configuration access for system phonebook administrator

Connection data

You can set up a special configuration access to manage the system call records via which the data for incoming and outgoing calls can be viewed. The type and format of the data recorded can also be configured and the data records can be exported or deleted.

  1. Go to Applications -> Call Data Records -> General.

Applications -> Call Data Records -> General

Proceed as follows:

  1. Enter a Web Access Username for the call records administrator, e.g. zentrale .

  2. Enter a Web Access Password for the call records administrator, e.g. zentrale .

  3. Press OK to confirm your entries.

Results:

Configuration access for call records administrator

Hotel functions

The administrator can set up a separate configuration access for the hotel reception so that it can manage hotel rooms and guests.

  1. Go to Applications -> Hotel Functions -> General.

Applications -> Hotel Functions -> General

Proceed as follows:

  1. Enter a Web Access Username for the user at reception, e.g. rezeption . The latter thus gains access to your system's reception functions.

  2. Enter a Web Access Password for the user at reception, e.g. rezeption .

  3. Press OK to confirm your entries.

Results:

Configuration access for hotel reception

Mini call centre

The mini call centre is an integrated call centre solution for up to 16 agents. In the General submenu you can set up an HTML web interface access for the mini call center line. The latter can then monitor the status of lines and agents, and modify the settings for lines and agents.

  1. Go to Applications -> Mini Call Center -> General.

Applications -> Mini Call Center -> General

Proceed as follows:

  1. Enter a Web Access Username for the mini call center administrator, e.g. minicall . When a user logs into the user interface under this name, he/she has access to the user interface with selected parameters for administration of the call centre.

  2. Enter a Web Access Password for the mini call center administrator, e.g. minicall .

  3. Press OK to confirm your entries.

Results:

Configuration access for mini call center administrator

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