No more communication with an administered device

The logo that displays the communication state is no longer green but red.

Communication error

First, it must be ensured that the access point has an Internet connection. If the problem persists, the cause may be an incorrect SSL certificate. This can have different causes, e.g., it may have been deleted on the access point or the device may have been register to another account.

In this case, the device configuration must be reset to the ex works state and the security certificate on the server must be deleted from the access point in question.

Communication error