Applications-> System Telephone Book -> General
Applications |
For the applications system telephone book, connection data and mini call centre management, configuration access can be set up by the administrator, allowing respective users to fulfil their particular tasks.
In the submenu General you define the user name and password for administration of the System Telephone Book.
Go to Applications -> System Phonebook -> General.
Applications-> System Telephone Book -> General
Proceed as follows:
Enter a Web Access Username for the System Telephone Book administrator, e.g. Headquarters . In the phone book area, the administrator can view and modify the phone book, as well as import and export data.
Enter a Web Access Password for the System Telephone Book administrator, e.g. Headquarters .
Press OK to confirm your entries.
Results:
Access configuration for System Telephone Book administrator
You can set up special configuration access for administration of connection data. This allows you to view the data collected on incoming and outgoing calls. The type and format of the collected data can also be configured and current records can be exported or deleted.
Go to Applications ->Call Data Records -> General.
Applications ->Call Data Records -> General
Proceed as follows:
Enter a Web Access Username for the Connection Data administrator, e.g. connection .
Enter a Web Access Password for the Connection Data administrator, e.g. connection .
Press OK to confirm your entries.
Results:
Access configuration for Connection Data administrator
The mini call centre is an integrated call centre solution for up to 16 agents. In the submenu General you can set up an HTML web interface access for the mini call centre manager. The latter can then monitor the status of lines and agents, and modify the settings for lines and agents.
Go to Applications -> Mini Call Center-> General.
Applications -> Mini Call Center-> General
Proceed as follows:
Enter a Web Access Username for the Mini Call Centre administrator, e.g. Minicall . When a user logs into the user interface under this name, he/she has access to the user interface with selected parameters for administration of the call centre.
Enter a Web Access Password for the Mini Call Centre administrator, e.g. Minicall .
Press OK to confirm your entries.
Results:
Access configuration for Mini Call Center administrator
| Copyright© Version 08/2020 bintec elmeg GmbH |